We have compiled the following list of terms and conditions to safeguard your comfort, safety, enjoyment and rights prior to and during yoru stay at O'Gorman's Kilkenny House. Please read them carefully. These t's and c's are designed to provide both relevant information and clarity to our guests.
We ask all of our visitors to please be mindful of other guests and their quiet enjoyment of their stay.
A booking cannot be confirmed until a non-refundable deposit of at least 50% of the booking rate is received.
A booking made automatically using PayPal online, are subject to confirmation by us. Confirmation will be made by phone or email as soon as possible after the booking has been made.
Full payment should be made at least 6 weeks prior to the first night of your stay.
Time is required to allow for the full servicing of each room between guests' visits. With this in mind, the Rooms are available from 3pm on the day of arrival and Check-out time is before 11am on the morning of departure. We will try to be flexible with these times where, for example, you have young children and babies. However this is subject to scheduling and availability. Please discuss your requirements with us prior to your stay. It is the guests' responsibility to inform us of an estimated time of arrival, in advance of their visit, to ensure that keys can be collected etc. Late arrivals (after 10pm) can be facilitated by prior arrangemnt.
A credit card pre-authorisation of at least €100 per Room will be required on arrival. Failure to leave the Room in a clean and tidy condition, breakages and other misuse of facilities will result in deductions being made from your damage deposit. The balance of your damage deposit will be returned on departure or will be send on to you immediately thereafter.
Smoking is not permitted inside the Rooms. Smoking in your Room will result in the loss of your damage deposit.
The number of persons using the Room is not to exceed the maximum number allowed for that Room (1 person in a single, 2 people in a twin and double). We reserve the right to refuse entry to the entire party if this or any of the other booking conditions are not met. Your party will be asked to leave immediately, without refund and you will lose your damage deposit, if more than the maximum allowed persons stay in your Room during your stay.
A condition of acceptance of any booking is that the guests will take good care of the Room and its contents, and that it is left in a truly clean and tidy state as it will have been found. The care is to include all furnishings and linen and though you might not be charged for minor breakages, you are responsible for all damage or breakages.
If for any reason the Room is not available or has been rendered unsuitable for letting (e.g. fire damage, over booking) on the date booked, all rent and charges paid by the guest will be refunded in full but there shall be no further claim against us.
We are allowed access to the property at any reasonable time during your stay.
Once a guest has returned home it is difficult for us to investigate complaints of any nature. We ask that any such matters are brought to our attention immediately and every effort will be made to rectify difficulties. Regrettably, we are unable to accept claims once a holiday has been completed.
We have done our best to ensure that the information given on the website is accurate. We cannot accept liability for a breakdown of any facility at the holiday property which is beyond our reasonable control (e.g. breakdown of electrical equipment or a problem with plumbing).
The use of holiday accommodation and any facilities is entirely at the guests' own risk and no liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to any member of the party, or any car and its contents or any possessions of the guest.
If you wish to change your booking after it has been confirmed e.g. guest names, date changes, etc, we will try to assist but cannot guarantee to meet such requests. Cancellation charges may apply as set out below. Reimbursement for unused accommodation during part of your stay cannot be made.
You may cancel your booking by email, phone or post. Bookings cancelled more than 6 weeks prior to the start date may incur a cancellation charge of up to 50% of the booking cost. Bookings cancelled within 6 weeks of the start of a stay may incur a cancellation charge of up to 100% of the booking cost.
We reserve the right to make changes or cancellations after the booking at any time, although we will endeavour not to make a major change or cancel the booking within 72 hours of the arrival date. If we have to make a major change to your arrangements after booking we will offer you the option of accepting the change or cancelling the booking and receiving a full refund of any monies paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change. In the extremely unlikely event of over booking by mistake or if a guests booking has been lost for whatever reason, we will pay a full refund of any monies paid to us and may assist in finding alternative accommodation. We do not accept responsibility for any other expenses or costs guests may incur as a result.
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure. Force Majeure means any event which we could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.